Assistance from company staff must be requested at least 18 hours in advance.

To request the assistance service, the traveler may:

• send an email to iap@ferrotramviaria.it, providing all information related to the trip.

• call the PMR Contact Person at +39 080 5299608 or +39 331 6472392.

The service operates on both weekdays and holidays, from Monday to Sunday, from 5:00 a.m. to 11:30 p.m.

To make use of staff assistance and to facilitate the service, passengers must arrive at the station 30 minutes before the train’s departure.

WARNING: wheelchairs used by passengers with disabilities must not exceed 700 mm in width, 1200 mm in length, and a fully loaded weight of 250 kg.

The personal data provided by travelers will be processed by Ferrotramviaria S.p.A. to manage assistance at stations and on board vehicles, in accordance with the purposes and methods described in the personal data privacy notice.

INFORMATIVA GESTIONE RICHIESTE ASSISTENZA PMR - Ferrotramviaria SPA

The assistance service at stations and on board vehicles is provided by Ferrotramviaria S.p.A. and is intended for “persons with disabilities” or “persons with reduced mobility” (PRM), a category that includes:

• persons who use wheelchairs;

• persons with limb impairments or walking difficulties;

• elderly persons;

• pregnant women;

• persons with visual impairments;

• persons with hearing impairments and/or communication difficulties;

• persons with mental and/or intellectual disabilities.

If the traveler for whom assistance services are requested is not self-sufficient, such services may be subject to the presence of a personal assistant at the station or an accompanying person during the journey.

In assistance requests, it is necessary to indicate:

• the departure and arrival stations and/or stops;

• the outbound and return dates, with preferred time slots or the desired train;

• the type of assistance required (with or without a lifting device, with a wheelchair, and any other useful information);

• a telephone contact number at which the customer may be reached, if necessary, for travel arrangements.

The stations and stops of the Ferrovie del Nord Barese network offer different levels of accessibility, understood as the degree of usability for persons with reduced or impaired mobility.

The list of stations, together with their specific features and characteristics, can be consulted on page 30 of the 2025 Service Charter.

The stations of Bari Centrale, Corato and Andria Sud, as well as the stops Tesoro, Cittadella, San Gabriele, Ospedale, Cecilia, Corato Sud – Ospedale, Aeroporto and Europa, are fully accessible, meaning that passengers are able to independently access ticket offices and platforms.

Within these facilities, all movements of persons with reduced or impaired mobility—both within the passenger building areas and towards restroom facilities—take place in the absence of architectural barriers and/or by means of elevators.

At the aforementioned stops on the FM1 line, boarding and alighting for wheelchair users occur at platform level. At the Aeroporto and Europa stops—excluding FLIRT, CIVITY and POP (ETR 104) electric multiple units—and at Bari Centrale station, boarding and alighting are carried out with the assistance of company staff, who are exclusively authorized to set up and operate the wheelchair lifting platform.

Bari Centrale station is accessible from 4:40 a.m. to midnight. Access is available daily via the “Yellow” underpass when arriving from the RFI Bari Centrale station or from Via Giuseppe Capruzzi.

From Monday to Saturday, access is also possible via the elevator connecting the station with Corso Italia or Piazza Aldo Moro, passing through the Ferrovie Appulo Lucane station.

The elevator also connects the platform level of the Bari Centrale stations of Ferrovie Appulo Lucane and Ferrotramviaria; it may be used independently and exclusively by passengers with walking difficulties.

Passengers continuing their journey on trains departing from the RFI station may request assistance by contacting the Sala Blu service in advance (phone: +39 02 323232; email: salablu.BARI@rfi.it)

At the Aeroporto stop, upon request submitted at least 18 hours in advance, a wheelchair will be made available to accompanying persons in order to facilitate the movement of passengers with reduced mobility within the facility.

• The stations of Bitonto, Terlizzi, Ruvo, Corato, and the SS. Medici stop are characterized by conditional accessibility, meaning that passengers with reduced mobility may access ticket offices, station platforms and trains, as well as alight from trains, with the assistance of company staff authorized solely to operate the lifting platform, and not to transport passengers on it.

• Stations equipped with underpasses are provided with stairlift platforms for passengers with reduced mobility.

• For boarding and alighting at stations with conditional accessibility, a wheelchair lifting trolley is available for passengers with reduced mobility.

• The stations of Bari Centrale, Bitonto, Terlizzi, Ruvo, Corato, Andria Sud, Fesca S.G., Cecilia and the stops Tesoro, Cittadella, San Gabriele, Ospedale, Aeroporto, Europa, SS. Medici, Macchie, Corato Sud – Ospedale are equipped with restroom facilities for passengers with reduced mobility.

All rolling stock currently in service is equipped to carry passengers with reduced mobility using wheelchairs. Trains are fitted with dedicated wheelchair spaces with securing systems: two on ELT and CIVITY electric multiple units, and one on FLIRT electric multiple units. ALSTOM POP (ETR 104), FLIRT and CIVITY electric multiple units are also equipped with restrooms for passengers with reduced mobility and with ramps that allow level boarding from the platform.

The train timetables displayed to the public indicate the stations and stops that are fully accessible or subject to conditional accessibility, as well as the trains operated with rolling stock equipped with designated wheelchair spaces fitted with securing systems for the transport of passengers with reduced mobility.

Train doors corresponding to the area designated for the transport of wheelchair users are marked with a specific disability pictogram.

Information regarding the various services available to passengers with reduced mobility may be obtained through the following channels:

• at ticket offices located at stations and stops throughout the railway network;

• by calling the Customer Care service at +39 080 5299111 – option 1, available daily from 5:00 a.m. to midnight;

• by calling the PMR contact persons at +39 080 5299608 or +39 331 6472392, available on weekdays and public holidays, from Monday to Sunday, from 5:00 a.m. to 11:30 p.m.;

• by consulting the Service Charter;

• by consulting the General Conditions of Transport.