Assistance from company staff must be requested at least 18 hours in advance.

To request the assistance service, the traveler may:

• send an email to iap@ferrotramviaria.it, providing all information related to the trip.

• call the PMR Contact Person at +39 080 5299608 or +39 331 6472392.

The service operates on both weekdays and holidays, from Monday to Sunday, from 5:00 a.m. to 11:30 p.m.

To make use of staff assistance and to facilitate the service, passengers must arrive at the station 30 minutes before the train’s departure.

WARNING: wheelchairs used by passengers with disabilities must not exceed 700 mm in width, 1200 mm in length, and a fully loaded weight of 250 kg.

The personal data provided by travelers will be processed by Ferrotramviaria S.p.A. to manage assistance at stations and on board vehicles, in accordance with the purposes and methods described in the personal data privacy notice.

INFORMATIVA GESTIONE RICHIESTE ASSISTENZA PMR - Ferrotramviaria SPA

The assistance service at stations and on board vehicles is provided by Ferrotramviaria S.p.A. and is intended for “persons with disabilities” or “persons with reduced mobility” (PRM), a category that includes:

• persons who use wheelchairs;

• persons with limb impairments or walking difficulties;

• elderly persons;

• pregnant women;

• persons with visual impairments;

• persons with hearing impairments and/or communication difficulties;

• persons with mental and/or intellectual disabilities.

If the traveler for whom assistance services are requested is not self-sufficient, such services may be subject to the presence of a personal assistant at the station or an accompanying person during the journey.

In assistance requests, it is necessary to indicate:

• the departure and arrival stations and/or stops;

• the outbound and return dates, with preferred time slots or the desired train;

• the type of assistance required (with or without a lifting device, with a wheelchair, and any other useful information);

• a telephone contact number at which the customer may be reached, if necessary, for travel arrangements.

All rolling stock currently in service is equipped to carry passengers with reduced mobility using wheelchairs. Trains are fitted with dedicated wheelchair spaces with securing systems: two on ELT and CIVITY electric multiple units, and one on FLIRT electric multiple units. ALSTOM POP (ETR 104), FLIRT and CIVITY electric multiple units are also equipped with restrooms for passengers with reduced mobility and with ramps that allow level boarding from the platform.