FAQ
Yes. Domestic animals may be transported under the following conditions:
- Animals must not move freely inside the vehicle.
- They may not occupy seats
- The owner is responsible for their behaviour and must ensure they do not disturb other passengers.
- Small dogs (up to 10 kg) wearing a muzzle and leash, or very small dogs held in the passenger’s lap (maximum one dog per passenger).
- Small pets in carriers up to 10 kg and maximum dimensions 75x50x25 cm. Carriers are considered luggage.
No. Large animals are not allowed, except for guide dogs, which always travel free of charge alongside visually impaired passengers (Law No. 60/2006).
The ticket may be purchased on the day of travel or in advance, by specifying the date of validity at the time of purchase.
Travel tickets may be purchased at sales offices (station ticket counters and authorized tobacconists), ticket vending machines, online at www.ferrotramviaria.it, or via the “Ferrotramviaria S.p.A.” App.
Tickets purchased from ticket vending machines or at station ticket counters are valid for three hours from validation and only for the route indicated on the ticket. Such tickets are not valid unless validated. In the event of a malfunctioning validator, passengers must promptly inform the onboard staff upon boarding to obtain manual validation.
Tickets purchased from tobacconists, through the “TabNet” App, online via the website or the Ferrotramviaria App, are valid for three hours from the departure time indicated on the ticket and only for the specified route.
Holders of single journey tickets may make intermediate stops.
No. Railway tickets are valid only on trains, while bus tickets are valid only on buses.
Tickets purchased online via www.ferrotramviaria.it are issued in PDF format and may be printed or shown on an electronic device (smartphone or tablet) to allow scanning of the QR code by ticket inspectors’ portable devices.
Tickets purchased through the Ferrotramviaria App are not generated in PDF format and must be displayed directly within the App on a mobile device.
Tickets to/from the Airport may be purchased at sales offices (station ticket counters and authorised tobacconists), ticket vending machines, online at www.ferrotramviaria.it, or via the “Ferrotramviaria S.p.A.” App.
The ticket may be purchased on the day of travel or in advance, by specifying the date of validity at the time of purchase. It is valid for the entire day indicated, without time restrictions, and entitles the holder to one single journey on the route indicated. No validation is required.
The Airport ticket is automatically cancelled upon entry and exit through the control gates located at the Airport Station.
“Paga e via” is a contactless payment service that allows passengers to purchase and use a ticket — exclusively for the Bari–Airport route and vice versa — in a fully digital manner.
Simply tap your contactless payment card at one of the dedicated gates or terminals available at Bari and Airport stations to access the train. Any contactless card may be used, including virtual cards on smartphones or wearable devices, which must be presented to inspection staff when requested.
The system does not issue any payment receipt or ticket.
Season tickets may be purchased at sales offices (station ticket counters and authorised tobacconists), ticket vending machines, online at www.ferrotramviaria.it, or via the “Ferrotramviaria S.p.A.” App.
- Weekly pass: may be purchased from the Friday preceding the week of validity and is valid from Monday to Sunday.
- Monthly pass: may be purchased from the 25th day of the month preceding its period of validity and is valid for the calendar month.
The season ticket entitles the holder to an unlimited number of journeys on the specified route during the validity period indicated on the ticket. It is personal, non-transferable, and does not require validation.
Paper season tickets purchased exclusively from ticket vending machines or at station ticket counters must be clearly completed in ink by the holder with their personal details.
Online season tickets purchased through www.ferrotramviaria.it are issued in PDF format and may be printed or shown on an electronic device (smartphone or tablet) to allow scanning of the QR code by ticket inspectors.
Season tickets purchased through the Ferrotramviaria App are not issued in PDF format and must be displayed directly within the App.
No. Train passes are valid only on trains, while bus passes are valid only on buses. For those using both modes of transport, an integrated pass is available.
It is a weekly or monthly pass allowing travel by both rail and bus on the same route for the duration of its validity.
It is a personal magnetic identification card that allows users to load season tickets purchased online or at self-service machines directly onto the card, without the need for a paper copy. It also enables recognition by inspection devices and quick access through station entry gates.
The “e-via” Card can be requested via the company website at the following link: https://www.ferrotramviaria.it/web/guest/tessera-abbonamento-e-via
Puoi presentare un reclamo nelle seguenti modalità:
• By e-mail:
• Via the online form at https://www.ferrotramviaria.it/web/guest/reclami1
• Via the “Ferrotramviaria S.p.A.” App (Android/iOS) by selecting the Contact us icon
• By post to:
FERROTRAMVIARIA S.p.A – Supporto Tecnico Operativo - Ufficio Relazioni con la Clientela, Piazza Aldo Moro n. 50/B - 70122 BARI
• By telephone calling the +39 080 5299348 – Supporto Tecnico Operativo - Ufficio Relazioni con la Clientela from Monday to Friday, 9:00 AM - 1:00 PM
• By fax +39 080 5235480
The Company will provide a written response within 30 days from the date of registration. For more information, please consult the dedicated webpage.
Refunds may be requested in the following cases:
- Anomalies during online/App/self-service purchase;
- Service disruptions;
- Personal reasons.
You may request a refund by attaching a copy of the ticket and using one of the following methods:
• By e-mail:
• Via the online form at https://www.ferrotramviaria.it/web/guest/reclami1
• Through the “Ferrotramviaria S.p.A.” App (Android/iOS), by selecting Contact us and indicating the ticket identification code
• By post to:
FERROTRAMVIARIA S.p.A – Supporto Tecnico Operativo - Ufficio Relazioni con la Clientela, Piazza Aldo Moro n. 50/B - 70122 BARI
The Company will provide a written response within 30 days from the date of registration. For more details, see the dedicated page.
In the event of a delay of 60 minutes or more, Ferrotramviaria grants compensation for single journey tickets as follows:
- 25% of the ticket price for delays between 60 and 119 minutes;
- 50% of the ticket price for delays of 120 minutes or more.
For season ticket holders, compensation is calculated based on the corresponding daily share of the total subscription cost.
For repeated service disruptions, monthly pass holders are entitled to:
- 10% of the monthly subscription cost if the reliability index published on the website is below 90%.
In cases where the Company fails to respond within the timeframe set by ART Resolution No. 28/2021, Ferrotramviaria grants:
- 10% of the ticket cost if the response is provided between the 91st and 120th day after receipt of the complaint;
- 20% of the ticket cost if no response is provided within 120 days.
In the event of non-compliance with communicated timelines for restoring station infrastructure or facilities, compensation is granted to passengers with disabilities and reduced mobility.
For details on the calculation methods, please refer to the dedicated page.
In case of non-compliance with the specifications relating to train accessibility, Ferrotramviaria grants compensation of € 4.00.
For more information, please refer to the dedicated page.
You may request compensation by attaching a copy of the ticket through one of the following channels:
• By e-mail:
• Via the online form at https://www.ferrotramviaria.it/web/guest/reclami1
• Through the “Ferrotramviaria S.p.A.” App (Android/iOS) by selecting Contact us and indicating the ticket identification code
• By post to:
FERROTRAMVIARIA S.p.A – Supporto Tecnico Operativo - Ufficio Relazioni con la Clientela, Piazza Aldo Moro n. 50/B - 70122 BARI
The Company will provide a written response within 30 days from the date of registration. For more details, see the dedicated page.
A passenger boarding without a valid ticket must promptly inform the onboard staff to purchase a single journey ticket. A surcharge of € 3.00 will be applied.
If, during inspection, a passenger is found without a valid ticket (e.g. unvalidated, expired, or missing required documentation), they must pay the single journey fare plus an administrative penalty of € 100, pursuant to Article 32(1) of Regional Law No. 18/2002.
The penalty is reduced to € 50 if paid within 30 days from the notification date.
The passenger must also show a valid ID and provide personal details to inspection staff, who act as public officials.
In the event of a strike, all services departing from their origin stations between 5:00 – 8:00 AM and 12:00 – 3:00 PM are guaranteed through to destination. The Company will ensure the widest and most timely dissemination of information regarding the minimum guaranteed services.
Yes. Folding bicycles (with or without bags, max 110x70x30 cm) are allowed free of charge on all trains and buses.
Other bicycles (non-electric, up to 2 m long) are allowed only on specific trains designated by the Company.
Tandems and trailers are not permitted. Bicycles must not obstruct doors or carry luggage and must be left on board in case of emergency.
Yes. Transport is free provided the scooter does not exceed 120x80x45 cm and does not cause danger or discomfort to others. It must be switched off and folded before boarding. Passengers are responsible for loading and unloading and for any damage caused.
For further details, please consult the Service Charter on the dedicated page.
Each passenger may carry one item of luggage weighing up to 10 kg and not exceeding 75x50x25 cm, except for travel to/from the Airport stop.
Each passenger may carry up to three items of luggage free of charge, regardless of size or weight, provided they do not cause inconvenience or damage to other passengers.
Each additional item (up to two per passenger) requires the purchase of a single journey ticket.
Luggage must be placed in designated areas (where available) and must not obstruct or inconvenience other passengers, staff operations, or damage the vehicle. Luggage remains under the passenger’s responsibility. Ferrotramviaria is liable only for damages caused by its own negligence. Dangerous or excessively bulky items are not permitted, at the sole discretion of staff.