Rimborso per anomalie nell’acquisto titoli di viaggio effettuato presso le biglietterie automatiche,on-line o tramite app
Refunds for anomalies in ticket purchases made "online" or through the "app" using a credit card
To obtain a refund for a ticket purchased and not used due to anomalies that occurred in the purchase of travel tickets made “online” (single journey tickets/season tickets) or via “app” (single journey tickets) by credit card, the Customer, within 48 hours of the event that generated the refund request, must send a written request to Ferrotramviaria, indicating the identification number of the ticket or the date and time of purchase of the travel ticket. Within 30 days of the date of receipt of the request, after having carried out further checks and accepted the request, the Company will send a communication to the Customer to inform him of the right to a refund. The communication is also sent in the event of non-recognition. The refund is made by reversal if the refund request process is completed by the 5th day of the month following the date of issue of the ticket, by bank transfer if this process is completed after the 5th day of the month following the date of issue of the ticket. As an alternative to the refund of the ticket cost in cash, upon request of the Customer the Company issues a replacement ticket.
Refund for anomalies in ticket purchases made at automatic ticket machines.
To obtain a refund for a ticket purchased and not used due to anomalies that occurred in the purchase of travel tickets at automatic ticket machines (failure to issue a ticket and/or other), the Customer, within 48 hours of the event that generated the refund request, must send a written request to Ferrotramviaria, indicating the location of the automatic ticket machine, the date and time of purchase of the travel ticket and the anomaly that occurred. Within 30 days of the date of receipt of the request, after having carried out further checks and accepted the request, the Company will send a communication to the Customer to inform him of the right to a refund. The communication is also sent in the event of non-recognition. The refund in cash takes place at the station ticket office most suitable to facilitate the Customer, who must present himself with the letter received from Ferrotramviaria and a copy of the identity document.
Refund for anomalies in ticket purchases made "online" or through the "app" using a credit card
Within 30 days of receiving the request and after conducting further investigations and accepting the request, the company will send a communication to the customer to inform them of their right to a refund. This communication is also sent in cases of non-recognition/refund refusal. Refunds are processed by a charge reversal if the refund request is completed by the 5th day of the following month after the ticket's issuance date, and by bank transfer if the request is processed after the 5th day of the following month after the ticket's issuance date. Alternatively, at the customer's request, the company can issue a replacement ticket instead of a cash refund.
Refund for anomalies in ticket purchases made at automatic ticket machines.
Within 30 days of receiving the request and after conducting further investigations and accepting the request, the company will send a communication to the customer to inform them of their right to a refund. This communication is also sent in cases of non-recognition/refund refusal. Cash refunds are made at the most convenient station ticket counter for the customer. The customer should present the letter received from Ferrotramviaria along with a copy of their identification document.
The customer can be refunded:
• at station ticket offices for purchases made at self-service machines located in Bitonto, SS. Medici, Terlizzi, Ruvo, Corato, Andria, and Barletta Centrale, as well as at the Aeroporto, Europa, and Macchie stops.
• at the Cash Office located in Bari - Piazza A. Moro No. 50/B on Tuesdays or Fridays from 9:30 AM to 1:00 PM, for purchases made at self-service machines located in Bari Centrale, Metro stops for Quartiere San Paolo, Quintino Sella, Brigata Bari, Crispi, and Palese.
(Alternatively, at the customer's request, the company can issue a replacement ticket instead of a cash refund.)