• By calling the number 080 5299348, Customer Relations Office, open on weekdays from Monday to Friday from 9:00 a.m. to 1:00 p.m.;
• By fax to the number 080 5235480;
• By ordinary mail to the address: FERROTRAMVIARIA Spa - Ufficio Supporto Tecnico Operativo - Relazioni con la Clientela - Piazza Aldo Moro n. 50/B,70122 BARI
• By email sending it to reclami@ferrovienordbarese.it; info@ferrovienordbarese.it
• Online by using and/or downloading the forms available on the company website www.ferrotramviaria.it/servizi/tuteladelviaggiatore
• By using the “Ferrotramviaria SpA” App for mobile devices with Android or Apple (iOS) operating systems, clicking on the Contacts/Reports icon.

Please remember that for a complaint to be considered, it must include at least:

a) Identifying details of the user (name, surname, contact information) and of any representative, attaching in this case the proxy and an identity document of the user.

b) Identifying details of the journey made or planned (date, departure time, origin, and destination) and of the transport contract (ticket number) or a copy of the travel document.

c) A description of the service discrepancy noted with respect to one or more requirements defined by European or national regulations or by the service charter.