Becoming a model in the mobility sector, actively contributing to improving the quality of life of our passengers, thanks to a customer-centric, innovative, efficient and sustainable service

Equality and impartiality

Services and infrastructures can be used by everyone without any distinction. The Company is committed to allowing easier access for disabled and elderly people. Impartiality criteria are adopted towards users.

Continuity of service

The Company is committed to providing the service with continuity and regularity. In the event of irregular operation or interruption, the commitment is to minimize inconvenience to users. In case of need or scheduled interruptions, the Company will intervene with replacement services. In the event of a strike, it will give maximum preventive and timely disclosure of the minimum guaranteed programs.

Participation

The Company hopes for the participation of its users, proposing comparisons and debates on the improvement of the service, providing information, accepting observations and evaluating suggestions.

Efficiency and effectiveness

The Company pursues the objective of progressive, continuous improvement of the efficiency and effectiveness of the service, adopting the most appropriate technological, organizational and procedural solutions for this purpose.

Freedom of choice

The Company guarantees the right to mobility for citizens, facilitating the freedom to choose between multiple modal solutions.

Environmental and social sustainability

With a view to continuously improving the efficiency and safety performance of the railway network, Ferrotramviaria is committed to integrating, with ever-increasing shares, environmental sustainability into corporate strategies and operations.

The railway transport system, which in itself already has the advantage of reducing the impact of private traffic on the environment, is made even more efficient in Ferrotramviaria by the fact that all trains dedicated to passenger transport are electric traction and, therefore, with reduced costs for the community in terms of emissions.