Mancato rispetto indicazioni fornite su fruibilità materiale rotabile
If a journey indicated in the published schedule as accessible to users with disabilities or reduced mobility is carried out with unsuitable material or replaced with a substitute or supplementary bus service that is not accessible or not suitable, the user with disabilities or reduced mobility who has already purchased a travel document for the journey is entitled, in addition to a ticket refund, where the traveller has not taken advantage of the concessions provided by article 30 of Regional Law no. 18/2003, to compensation of 4 €.
To obtain compensation, for the above reasons, the traveller must submit a written request to Ferrotramviaria, attaching the original validated ticket and a copy of their identity document, within 48 hours following the event that generated the request for compensation.
In the case of a ticket purchased online, through the “Ferrotramviaria SpA” App or loaded onto the “E-VIA Card,” the identification number of the ticket or the date and time of purchase of the travel document must be indicated.
Furthermore, the traveller must declare day, place, time, and line subject to the missed service.
If sent by Postal Service, the date stamp of the accepting Post Office will stand as proof of submission.
Within 30 days from the date of receipt of the compensation request, after proceeding with the further checks and accepting the request, the Company will proceed to send a communication regarding the recognition or non-recognition of the compensation to the residence or email address indicated by the requester.
The compensation is made by issuing a bonus that is applied at the time of the renewal of the subscription (monthly or annual).
The refund is made in cash at the traveller’s request.
Compensation for delays is not recognized:
- to holders of free tickets.
- for subscriptions related to the Bari Centrale-Corato and Bari Centrale-Cecilia routes that do not have a reliability index equal to or less than 90%.
- for missed or irregular services due to force majeure, such as natural disasters, weather events, unforeseen vehicle events, strikes, road closures, or, in any case, for reasons not attributable to the Company.