The railway timetable is valid for one year.

The departure time of trains is displayed at every station and stop.

The General Conditions of Carriage are displayed at every station and stop.

In the event of service changes and, consequently, changes to the timetable, public notices are posted at least 24 hours before the changes are implemented. Significant planned changes are also communicated in the press through our communication channels.

To stay up to date in real time on all information concerning train mobility, you can subscribe to the Ferrotramviaria Infomobility WhatsApp channel and activate its notifications. Notifications on railway traffic, useful information, and updates are conveyed via instant notification.

All stations and stops are equipped with audio broadcast systems for voice messages, providing information regarding train operations, particularly concerning delays and any underlying reasons.

A computerised train location system allows real-time information to be provided to users by station and stop personnel, especially during irregular train traffic (delays, breakdowns, line interruptions, etc.).

All stations, except Sovereto and those closed for refurbishment (Andria-Barletta), and stops are equipped with monitors displaying train departure times over the next two hours and a scrolling text with service information.

Bari C.le, Bitonto, Terlizzi, Ruvo, Corato, and Andria stations and Quintino Sella, Brigata Bari, Francesco Crispi, Macchie, SS. Medici, Barletta Centrale stops, and all FM1 line stops are equipped with an additional public information monitor displaying notices and news identical to those published on the company's website.

Onboard trains, in addition to providing all the minimal static information in both Italian and English as required by the aforementioned ART decision, information is provided by on-board personnel directly in the event of service disruptions, using the audio broadcast system, or through automatic audio systems and monitors, depending on train specifications.

The computerised train location system enables the onboard audio broadcast of automatic messages regarding destination and subsequent stops.

• Real-time information on train traffic is always available in the "Real Time" section of the company's website at www.ferrotramviaria.it

• By subscribing to the Ferrotramviaria Infomobility WhatsApp Channel, you can receive real-time notifications on train circulation.

• Two Customer Assistance and Information points are available at Bari Centrale Station and at the Airport Stop, with an exclusively informational function regarding the purchase of integrated tickets with Trenitalia, Ferrovie Appulo Lucane, and AMTAB, valid for travel throughout the entire regional territory.

• The service also provides information on train and bus timetables, as well as customer assistance for purchasing travel tickets through the self-service ticket machines located at the station and at the Airport Stop.

• Staff provide informational and operational support for the purchase of travel tickets pursuant to Art. 30, Paragraph 3C, in favor of persons with reduced mobility (PRM).

• Assistance to the public is also provided in English.

• At the Airport Stop, a telephone device is available connecting the platform access/exit gates with the Customer Assistance and Information desk, allowing users to submit support requests.

• The company website periodically publishes communications, service updates, news, timetables, and fares in printable format. The Newsletter service offers users the possibility to stay informed via their email inbox.

• On the Ferrotramviaria website, you can check the real-time running of our trains from both PCs and mobile devices, to be constantly updated on service punctuality.

• News and notices concerning the service are also published on Ferrotramviaria's social networks, including Twitter, Facebook, and LinkedIn.

Moreover, the company website provides minimum information to users in compliance with Annex A of Regulatory Decision No. 16/2018.

The Ferrotramviaria mobile application is available for devices with Android or Apple (iOS) operating systems, providing the following functions:

• Purchase online single tickets for all destinations, including the Airport, with automatic recognition on the mobile device without printing.

• Store purchased tickets.

• Check timetables (trains, buses, or bus+train) online.

• Check today’s timetables in quick and offline mode (train and replacement bus services only).

• View notices and news.

• Fill out the lost property form.

• View contacts and send notifications.

• View the map and list of sales points.

• Access general conditions of carriage.

• View useful links to search for tourist points of interest in the area served by Ferrotramviaria.

QR Codes for automatic link recognition via smartphone and direct access to the respective store are available on the company website.

In December 2023, the "Ferrotramviaria Infomobility" WhatsApp Channel was created.

To stay updated in real time on all information concerning train mobility, you can subscribe to the channel and activate notifications. Railway circulation communications, useful info, and updates are provided via instant notification. You can subscribe to the channel at the following link:

https://whatsapp.com/channel/0029VaGQ1Ea35fLrGRHNiW2e