Passengers holding a monthly subscription are entitled, as stated in the Service Charter, to compensation in the event that, during the validity period of the subscription, they experience a series of delays or cancellations not replaced by bus services.

Compensation may be requested if the services provided, due to reasons attributable to Ferrotramviaria, reach a service performance index lower than 90%. This index is calculated based on the number of trains that arrive at their destination with a delay equal to or greater than 15 minutes and the number of trains that are cancelled and not replaced by substitute bus services.

Below is the service performance index for April 2025:

• BARI-BARLETTA LINE (FR1 – FR2 – FM2)

                  99,32%

• BARI-CECILIA LINE (FM1)

          99,59%