Travellers may carry on board the train or bus, free of charge, one piece of luggage not exceeding 10 kg in weight and with maximum dimensions of 75x50x25 cm. Any additional piece of luggage beyond the individual allowance, with a maximum of two pieces per traveller, is subject to the payment of a standard fare ticket. Luggage must be transported in the designated spaces where available, without causing disturbance or damage to other passengers, without obstructing the service activities of the staff, and without damaging the vehicle. Luggage must always remain under the supervision of the traveller at all times. Ferrotramviaria is only liable for damage resulting from its own responsibility. Travellers are not allowed to bring dangerous or overly large items on board, as determined by the staff on duty. Their decision is final.

Luggage Transport to and from the Airport Stop

Travellers whose journey either originates from, or is destined for the Airport stop, may carry luggage on board the train for free, with a maximum of three pieces per person, without size and weight limitations and without additional costs only if they do not cause any disturbance or discomfort/damage to other passengers.

The carriage of bicycles is free of charge on trains and buses, subject to the following rules, which are intended to ensure the safety of passengers, staff and vehicles.

General Rules

• Folding bicycles, including electric-assist bicycles (e-bikes), may be carried free of charge on all trains and buses, with or without a dedicated carrying bag, provided that their dimensions do not exceed 110 × 70 × 30 cm and that they do not pose a risk or cause inconvenience to other passengers.
• All other types of bicycles, including non-folding electric bicycles, may be carried on all trains, provided that the bicycle does not exceed 2 metres in length. Tandem bicycles and trailers are not permitted.
• Bicycle owners are responsible for loading, positioning and unloading their bicycles and must follow the instructions and safety notices issued by the company’s staff.
• Bicycle transport is subject to available space on board and compliance with staff instructions. The Company reserves the right to refuse carriage if adequate safety conditions or sufficient space are not available.

Specific Rules for Non-Folding Bicycles

• Non-folding bicycles may only be carried on trains designated by the Company. Each passenger may carry one bicycle, subject to the maximum permitted capacity.
• On trains equipped with bicycle racks, bicycles may be carried only up to the number of available spaces. Passengers travelling with bicycles must use only the door marked with the bicycle symbol to board these trains.
• On trains without bicycle racks, or when all rack spaces are occupied, bicycles may be placed in available areas, up to a maximum of two bicycles. In this case, passengers must remain responsible for their bicycles and ensure that they are correctly positioned and secured. Where possible, bicycles should be placed in the area designated for wheelchair users, provided that it is not occupied. In this case, passengers must use the door marked with the wheelchair symbol and follow staff instructions. If the area is occupied or needs to be made available to a wheelchair user, the passenger must remain responsible for the bicycle and position it so that it does not obstruct or endanger anyone.
• Organised groups may not transport more bicycles than the number of available spaces.
• Children under the age of 14 may board trains with their bicycles only when accompanied by an adult.
• Passengers wishing to carry a non-folding bicycle must contact the Train Manager for instructions on which door to use, how to load and unload the bicycle, and how to complete any required transport formalities. If carriage is refused because no spaces are available or for other safety reasons, passengers must leave their bicycles in the designated areas at stations and stops or wait for the next train authorised to carry bicycles.
• Passengers must not leave objects or luggage on their bicycles or in the areas designated for bicycle transport during the journey.
• Passengers are responsible for positioning their bicycles correctly and must take all necessary precautions to ensure that their bicycles do not obstruct or endanger other passengers, staff, railway or road vehicles, movement on board, or boarding and alighting operations.
• Passengers must not remain on boarding platforms or in areas designated for passenger access and exit. Doors, corridors, emergency exits and other passageways must not be obstructed.
• Passengers are advised to arrive at the station a few minutes before the scheduled departure time to allow sufficient time to load and position their bicycles.
• During the journey, passengers travelling with bicycles must follow any additional instructions given by staff, either directly or through public announcements. If carriages become excessively crowded, staff may ask passengers travelling with bicycles to wait for the next train.
• In the event of an emergency or train evacuation, bicycles must be left on board or, if taken out of the station, placed in a suitable location where they do not obstruct other passengers. If the bicycles can be recovered, they will be returned to their owners upon presentation of the travel ticket and a valid identity document.

Battery Safety and Passenger Responsibility

Electric bicycles and their batteries must be transported in accordance with the safety requirements set out in the applicable regulations and the instructions issued by the Company’s staff.

Electric bicycle batteries may only be charged on board at designated charging points, where available, and in accordance with the instructions for their use. Ordinary electrical sockets or convenience power outlets on board must not be used to charge bicycle batteries unless they are specifically intended for this purpose.

Passengers must use designated charging points in accordance with the relevant instructions and must not charge batteries where no such charging points are available.

Penalties and Storage

Passengers who board a train with a bicycle of any type remain liable for any damage the bicycle may cause to the Carrier, its staff or third parties, including damage resulting from incorrect positioning or from the battery catching fire or exploding, in accordance with the applicable legislation.

This provision does not exclude or limit the application of statutory civil liability rules, including those set out in Article 2051 of the Italian Civil Code, where applicable.

Violations relating to railway safety and the proper operation of railway services, where applicable, are subject to the administrative penalties established by Presidential Decree No. 753/1980, as subsequently amended, in accordance with the cases and procedures provided for by current legislation.

Ferrotramviaria S.p.A. does not provide a bicycle storage or safekeeping service for bicycles left at stations or stops. Therefore, it assumes no responsibility for their safekeeping and does not guarantee that they will remain free from damage or theft, without prejudice to any obligations and liabilities imposed by law.

The carriage of scooters is free of charge on all trains and buses, with or without a dedicated carrying bag, provided that their dimensions do not exceed 120 × 80 × 45 cm and that they do not pose a risk or cause inconvenience to other passengers.

Transport Rules

• The scooter must be switched off and folded before boarding the train or bus.
• Passengers are responsible for loading, positioning and unloading their scooters and must follow the instructions and safety notices issued by the Company’s staff.
• Scooters must be placed in available spaces so that they do not obstruct or endanger movement on board, boarding and alighting operations, or access to emergency exits.
• Passengers must not remain on boarding platforms or in areas designated for passenger access and exit. Doors, corridors and passageways must not be obstructed.
• Carriage is subject to available space on board and safety requirements. Staff may refuse carriage or ask passengers to wait for the next service if adequate conditions cannot be ensured.
• Passengers are responsible for positioning their scooters correctly and must take all necessary precautions to ensure that their scooters do not obstruct or endanger other passengers, staff, railway or road vehicles, movement on board, or boarding and alighting operations.

Battery Safety and Charging Prohibition

Passengers must take all necessary precautions to prevent battery-related risks and comply with the safety instructions issued by the Company’s staff.

Charging electric scooter batteries on board is strictly prohibited, whether using ordinary electrical sockets or convenience power outlets, or any other electrical connections available on the vehicle, including charging points designated for bicycles.

Penalties and Storage

Passengers who board a train with a scooter remain liable for any damage it may cause to the Carrier, its staff or third parties, including damage resulting from incorrect positioning or from the battery catching fire or exploding, in accordance with the applicable legislation.

This provision does not exclude or limit the application of statutory civil liability rules, including those set out in Article 2051 of the Italian Civil Code, where applicable.

Violations relating to railway safety and the proper operation of railway services, where applicable, are subject to the administrative penalties established by Presidential Decree No. 753/1980, as subsequently amended, in accordance with the cases and procedures provided for by current legislation.

Ferrotramviaria S.p.A. does not provide a scooter storage or safekeeping service for scooters left at stations or stops. Therefore, it assumes no responsibility for their safekeeping and does not guarantee that they will remain free from damage or theft, without prejudice to any obligations and liabilities imposed by law.

Pets may travel free of charge on trains and buses, provided that small pets are kept in suitable carriers measuring no more than 75 × 50 × 25 cm and weighing no more than 10 kg.

These carriers are subject to the same rules as luggage.

Medium-sized and large pets may also travel free of charge, provided they have the following:

• A muzzle;
• A leash;
• A certificate of registration in the official dog registry;
• The dog’s health record.

All assistance dogs may travel free of charge on all trains and buses. Passengers travelling with assistance dogs must carry a training certificate issued by a dog training centre or a relevant institution. The certificate must be on official letterhead or bear a clearly readable stamp. It must confirm that the animal is a service dog and may be requested by onboard staff.

Guide dogs accompanying passengers with visual impairments do not require any certification.

In all cases, animals may be transported only if they are kept under control and prevented from moving freely around the vehicle.

Animals are never allowed to occupy a passenger seat. Pet owners are responsible for their animals’ behaviour and must take all necessary measures to ensure that their animals do not disturb other passengers.

If these requirements are not met, onboard staff may, at their sole discretion, require the animals and their owners to leave the vehicle.