Assistance from company staff must be requested at least 18 hours in advance.

To request the assistance service, the traveler may:

• send an email to iap@ferrotramviaria.it, providing all information related to the trip.

• call the PMR Contact Person at +39 080 5299608 or +39 331 6472392.

The service operates on both weekdays and holidays, from Monday to Sunday, from 5:00 a.m. to 11:30 p.m.

To make use of staff assistance and to facilitate the service, passengers must arrive at the station 30 minutes before the train’s departure.

WARNING: wheelchairs used by passengers with disabilities must not exceed 700 mm in width, 1200 mm in length, and a fully loaded weight of 250 kg.

The personal data provided by travelers will be processed by Ferrotramviaria S.p.A. to manage assistance at stations and on board vehicles, in accordance with the purposes and methods described in the personal data privacy notice.

INFORMATIVA GESTIONE RICHIESTE ASSISTENZA PMR - Ferrotramviaria SPA

The assistance service at stations and on board vehicles is provided by Ferrotramviaria S.p.A. and is intended for “persons with disabilities” or “persons with reduced mobility” (PRM), a category that includes:

• persons who use wheelchairs;

• persons with limb impairments or walking difficulties;

• elderly persons;

• pregnant women;

• persons with visual impairments;

• persons with hearing impairments and/or communication difficulties;

• persons with mental and/or intellectual disabilities.

If the traveler for whom assistance services are requested is not self-sufficient, such services may be subject to the presence of a personal assistant at the station or an accompanying person during the journey.

In assistance requests, it is necessary to indicate:

• the departure and arrival stations and/or stops;

• the outbound and return dates, with preferred time slots or the desired train;

• the type of assistance required (with or without a lifting device, with a wheelchair, and any other useful information);

• a telephone contact number at which the customer may be reached, if necessary, for travel arrangements.

The stations and stops of the Ferrovie del Nord Barese network offer different levels of accessibility, understood as the degree of usability for persons with reduced or impaired mobility.

The list of stations, together with their specific features and characteristics, can be consulted on page 37 of the 2026 Service Charter.

Bari Centrale, Andria Sud and Cecilia stations, together with the stops Tesoro, Cittadella, San Gabriele, Ospedale, Corato Sud – Ospedale, Aeroporto and Europa, are accessible: passengers can move independently, without architectural barriers and/or by lift, to ticket offices, platforms and restrooms. Boarding and alighting for passengers with reduced mobility take place at platform level at the stops on the line serving the San Paolo district; at the Aeroporto and Europa stops (with the exception of FLIRT, CIVITY and POP electric trains) and at Bari Centrale station, staff assistance is instead provided, limited to the use of the lifting platform, without prejudice to the obligation to notify in advance the intention to travel in accordance with the procedures indicated in the paragraph “Services for passengers with reduced mobility.”

Bari Centrale station is open to the public from 4:40 a.m. to 12:00 midnight. It can be accessed daily via the “Giallo” underpass if arriving from the RFI Bari Centrale station or from Via Giuseppe Capruzzi; from Monday to Saturday it can also be accessed via the lift connecting the station with Corso Italia or Piazza Aldo Moro, after passing through the Ferrovie Appulo Lucane station. The lift also connects the track level of the Bari Centrale stations of Ferrovie Appulo Lucane and Ferrotramviaria S.p.A.; it may be used independently only by passengers with reduced mobility. The station is equipped with restrooms accessible to persons with reduced mobility. Access is subject to a fee of €1.00, payable by contactless credit card. The service is available during station opening hours. Passengers continuing their journey on trains departing from the RFI station may request assistance by contacting the Sala Blu in advance (02323232; salablu.BARI@rfi.it

At the Aeroporto stop, upon request made at least 18 hours in advance, a wheelchair will be made available to companions to facilitate the transport of passengers with reduced mobility within the facility.

Bitonto, Terlizzi, Ruvo and Corato stations and the SS. Medici stop are classified as having “conditional accessibility,” meaning that passengers with reduced mobility may access ticket offices, station platforms and trains, as well as alight from them, with assistance from company staff, who are authorized solely to operate the lifting platform and not to transport passengers on it.

• Stations with underpasses are equipped with stairlift platforms for passengers with reduced mobility.

• For boarding and alighting at stations with conditional accessibility, a lifting device for wheelchairs is provided for passengers with reduced mobility.

• Bari Centrale, Bitonto, Terlizzi, Ruvo, Corato, Andria Sud, Fesca S.G., Cecilia stations and the stops Tesoro, Cittadella, San Gabriele, Ospedale, Aeroporto, Europa, SS. Medici, Macchie, Corato Sud – Ospedale are equipped with restrooms for passengers with reduced mobility.

All rolling stock currently in service is equipped to carry passengers with reduced mobility using wheelchairs. Trains are fitted with dedicated wheelchair spaces with securing systems: two on ELT and CIVITY electric multiple units, and one on FLIRT electric multiple units. ALSTOM POP (ETR 104), FLIRT and CIVITY electric multiple units are also equipped with restrooms for passengers with reduced mobility and with ramps that allow level boarding from the platform.

The train timetables displayed to the public indicate the stations and stops that are fully accessible or subject to conditional accessibility, as well as the trains operated with rolling stock equipped with designated wheelchair spaces fitted with securing systems for the transport of passengers with reduced mobility.

Train doors corresponding to the area designated for the transport of wheelchair users are marked with a specific disability pictogram.

Information on the various services for passengers with reduced mobility can be obtained as follows:
Assistance from company staff must be requested at least 18 hours in advance. To request assistance, passengers may:

• send an email to iap@ferrotramviaria.it providing all relevant travel details;

• call the PRM contact person at +39 080 5299608 or +39 331 6472392.

The service operates every day, including weekends and public holidays, from Monday to Sunday, from 5:00 a.m. to 11:30 p.m.