Rimborso per anomalie nell’acquisto titoli di viaggio effettuato presso le biglietterie automatiche,on-line o tramite app
Refunds for anomalies in ticket purchases made "online" or through the "app" using a credit card
To obtain a refund for a ticket purchased but not used due to anomalies in the online purchase of travel tickets (single tickets/subscriptions) or through the app (single tickets) using a credit card, the customer must submit a written request to Ferrotramviaria within 48 hours of the event that prompted the refund request. The request must include the ticket's identification number or the date and time of ticket purchase.
Refund for anomalies in ticket purchases made at automatic ticket machines.
To obtain a refund for a ticket purchased but not used due to anomalies in ticket purchases made at automatic ticket machines (e.g., failure to issue a ticket and other issues), the customer must submit a written request to Ferrotramviaria within 48 hours of the event that prompted the refund request. The request should include the location of the automatic ticket machine, the date and time of ticket purchase, and the nature of the anomaly.
Refund for anomalies in ticket purchases made "online" or through the "app" using a credit card
Within 30 days of receiving the request and after conducting further investigations and accepting the request, the company will send a communication to the customer to inform them of their right to a refund. This communication is also sent in cases of non-recognition/refund refusal. Refunds are processed by a charge reversal if the refund request is completed by the 5th day of the following month after the ticket's issuance date, and by bank transfer if the request is processed after the 5th day of the following month after the ticket's issuance date. Alternatively, at the customer's request, the company can issue a replacement ticket instead of a cash refund.
Refund for anomalies in ticket purchases made at automatic ticket machines.
Within 30 days of receiving the request and after conducting further investigations and accepting the request, the company will send a communication to the customer to inform them of their right to a refund. This communication is also sent in cases of non-recognition/refund refusal. Cash refunds are made at the most convenient station ticket counter for the customer. The customer should present the letter received from Ferrotramviaria along with a copy of their identification document.
The customer can be refunded:
• at station ticket offices for purchases made at self-service machines located in Bitonto, SS. Medici, Terlizzi, Ruvo, Corato, Andria, and Barletta Centrale, as well as at the Aeroporto, Europa, and Macchie stops.
• at the Cash Office located in Bari - Piazza A. Moro No. 50/B on Tuesdays or Fridays from 9:30 AM to 1:00 PM, for purchases made at self-service machines located in Bari Centrale, Metro stops for Quartiere San Paolo, Quintino Sella, Brigata Bari, Crispi, and Palese.
(Alternatively, at the customer's request, the company can issue a replacement ticket instead of a cash refund.)